At JUTA SEMANGAT E&R SDN. BHD., We understand that there may be circumstances where a return, replacement, or refund is required.
Please read the following Refund & Return Policy before making a purchase.
Customers may submit a return request within 7 days from the date of receiving the product.
To be eligible for a return, the product must:
All returns are subject to inspection and approval by JUTA SEMANGAT E&R SDN. BHD..
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving the product.
Customers may be required to provide photographs or videos of the product, packaging, and relevant defects to assist us in reviewing the claim.
Once the claim has been verified, JUTA SEMANGAT E&R SDN. BHD. may, as appropriate:
Returns or refunds will generally not be accepted for:
This does not exclude any rights or remedies that cannot lawfully be excluded under applicable Malaysian law.
Returns due to a change of mind, incorrect selection, incorrect size, or products no longer being required are subject to approval by JUTA SEMANGAT E&R SDN. BHD..
Where approved, the customer may be responsible for the return delivery or transportation costs.
Original delivery charges are generally non-refundable unless the return is due to an error by JUTA SEMANGAT E&R SDN. BHD. or an eligible defective/damaged product claim.
Once the returned product has been received and inspected, we will notify you of the outcome of your request.
If a refund is approved, it will generally be processed using the original payment method or another method agreed upon by JUTA SEMANGAT E&R SDN. BHD. and the customer.
The time required for the refunded amount to appear may vary depending on the customer's bank, card issuer, payment gateway, or payment provider.
Certain products may be covered by a manufacturer's or brand owner's warranty.
Where applicable, warranty claims will be subject to the respective manufacturer's or brand owner's warranty terms and conditions.
Customers should retain their original invoice or proof of purchase for warranty purposes.
JUTA SEMANGAT E&R SDN. BHD. may assist customers with the warranty claim process where reasonably possible, but approval of manufacturer warranty claims remains subject to the relevant manufacturer's or brand owner's assessment.
Customers should contact us and obtain approval before returning any product.
Products returned without prior communication or approval may not be accepted.
Unless the return is due to an eligible damaged, defective, or incorrect product supplied by JUTA SEMANGAT E&R SDN. BHD., return delivery and transportation costs may be borne by the customer.
Customers are responsible for ensuring that returned products are properly packaged to prevent damage during transportation.
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests are subject to approval and may not be possible once an order has been processed, packed, dispatched, specially ordered, or prepared according to the customer's requirements.
If an approved cancellation involves transaction fees, delivery charges, special-order costs, or other non-recoverable expenses already incurred, such amounts may be deducted from the refund where permitted by law and disclosed to the customer.
For return, refund, replacement, or warranty enquiries, please contact:
JUTA SEMANGAT E&R SDN. BHD.
Email: info@jutasemangat.com
Address:
No. F-11-1A, Jalan Prima, Saujana 2/C, Taman Prima Saujana, 43000 Kajang, Selangor, Malaysia.
When contacting us regarding a return or refund, please provide your order number, proof of purchase, reason for the request, and relevant photos or videos, where applicable.
JUTA SEMANGAT E&R SDN. BHD. reserves the right to update or amend this Refund & Return Policy from time to time.
Any changes will be published on our website. The policy applicable to a purchase will be subject to applicable Malaysian laws and regulations.
